What is UX Design? Everything You Need to Know

Muthiah Aulia is a professional SEO specialist and writer with a keen focus on digital marketing. Her writing provides insightful guidance and tailored advice designed to help companies and businesses enhance their digital presence and refine strategies for attracting top talent.

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Users everywhere often find themselves confused between the terms User Experience (UX) Design and User Interface (UI) Design. Despite being frequently used together, it's crucial to understand that they are, in fact, distinct from each other.

The term "User Experience" was first coined by Don Norman in the 1990s, and its definition extends beyond the realm of technology. UX Design encompasses the overall experience a user has with a product or service, including the process of finding a solution to a problem.

According to Ken Norton, a Partner at Google Ventures who previously worked as a Product Manager at Google, UX Design is focused on the user's journey to solve a problem, while UI Design is centered on the look and functionality of a product's surface. In other words, UX Design involves the emotional and psychological aspect of a user's interaction with a product, while UI Design deals with the visual design elements such as layout, color scheme, typography, and more.

What is UX Design?

User Experience (UX) Design is a crucial aspect of a user's interaction with a product or service. It's not limited to technology-related products or services and can encompass physical experiences as well. For example, buying a coffee at Starbucks involves a well-designed UX, from the moment a customer joins the queue on the right side of the counter to the final pickup of the coffee on the far left.

UX Design plays a significant role in shaping the user's experience and aims to create a seamless process that helps customers achieve their end goals with ease. A well-designed UX considers every element of the user's journey, from intuitive navigation to ease of use. UX Designers work tirelessly to create an experience that is not only functional but also enjoyable and memorable.

In short, UX Design is present in every aspect of our lives and is an essential component of creating a positive experience for users.

What Does a UX Designer Do?

As a society increasingly reliant on technology, the role of a UX designer has become increasingly crucial. These professionals are responsible for ensuring that products and services are not only functional, but also provide a seamless and enjoyable experience for the user.

UX designers work in collaboration with a team of specialists, including branding experts, content creators, and product developers, to create a holistic and user-conscious design. The aim is to humanize technology and make it as intuitive and user-friendly as possible.

The quality of a product's user experience can make or break a company's success. A positive experience can lead to increased customer retention and higher customer lifetime value, whereas a negative one can result in a loss of potential customers.

To ensure a top-notch user experience, UX designers follow a design thinking process, constantly asking themselves key questions such as: "Is the product usable?" "Is the design accessible for a variety of users?" and "Does the product solve the users’ problem?" The goal is to create a positive experience for all types of users, resulting in a product or service that they are happy to repeat usage of.

In conclusion, UX design is an essential aspect of technology development, with the UX designer playing a crucial role in creating products and services that are both functional and enjoyable to use.

Hard Skill of UX Design

Hard skills are a crucial aspect of any profession, and for UX designers, they are no exception. These technical abilities and knowledge enable designers to create user-friendly and effective designs that meet the needs of their target audience.

The key hard skills for UX designers include user research, wireframing and prototyping, interaction design, visual design, HTML, CSS, and JavaScript, and project management. These skills allow UX designers to conduct research, communicate their design ideas, create visually appealing designs, and collaborate with cross-functional teams.

There are several hard skills that are important for UX designers to have:

User Research: User research is an essential hard skill for UX designers. It enables them to understand the needs, behaviours, and driving forces of their target audience. This may involve conducting user interviews, focus groups, surveys, and usability testing.

Wireframing and Prototyping: Wireframing and prototyping are also vital skills for UX designers. They use these tools to communicate their design ideas and test them with users. This may involve using tools such as Sketch, InVision, or Figma.

Interaction Design: Interaction design is another important hard skill for UX designers. They use this skill to create intuitive and easy-to-use interfaces that allow people to interact with products in a natural way. This may involve creating flow diagrams and user journeys to map out the user experience.

Visual design: Visual design is also an important aspect of UX design. UX designers need to have a strong understanding of visual design principles, such as color theory, typography, and layout, in order to create visually appealing and effective designs.

HTML, CSS, and JavaScript: While not all UX designers need to be experts in HTML, CSS, and JavaScript, a basic understanding of these programming languages can be helpful when it comes to prototyping and collaborating with developers.

Project management: Finally, project management is a crucial hard skill for UX designers, who often work on cross-functional teams. They need to be able to manage their own workload and collaborate effectively with others, using tools such as Trello or Asana.

In conclusion, hard skills are an essential aspect of UX design, and having a mastery of these skills allows designers to create user-friendly and effective designs that meet the needs of their target audience.

Soft Skill of UX Design

As a UX designer, it's not just about having the right technical abilities and knowledge, it's also about having the right soft skills to bring your designs to life. The perfect combination of hard and soft skills can make a UX designer stand out and bring their designs to the forefront of user-centered design.

Here are six soft skills that every successful UX designer must possess:

  1. Communication: The ability to articulate design ideas and present them in a clear and concise manner to both technical and non-technical stakeholders is key. Whether it's creating presentations or collaborating with team members, great communication skills are essential for UX designers.
  2. Problem-solving: UX designers must be problem solvers. They must be able to identify and tackle complex challenges by using design thinking techniques, such as user personas, empathy maps, and journey maps.
  3. Empathy: To create designs that truly meet the needs of users, UX designers must have empathy. They must be able to understand and relate to their users, seeing things from their perspective to create designs that truly resonate with them.
  4. Creativity: Being creative is an important aspect of UX design. UX designers must be able to think outside the box and come up with new and innovative solutions, using techniques like brainstorming and design sprints.
  5. Adaptability: The world of UX design is constantly changing, so UX designers must be adaptable and always willing to learn new skills and techniques.
  6. Collaboration: UX design often involves working with cross-functional teams, which is why collaboration is a key soft skill for UX designers. They must be able to work effectively with others, including designers, developers, and stakeholders, to bring their designs to life.

UX Designer Responsibilities

UX Designer Responsibilities

As a UX designer, your goal is to ensure that users have a seamless and enjoyable experience with the products you design. By using the results of user research and workflow analysis, you're responsible for ensuring that users are satisfied and that their experience continues to improve over time.

To be a successful UX designer, you need to have a strong combination of creativity, technical skills, and problem-solving abilities. Familiarity with graphic design, web technologies, and wireframing tools are crucial, as is mastery of basic coding skills and software like Photoshop, Illustrator, and Canva.

Here are the key steps in the UX design process:

  1. Getting to know your users. Your first step is to understand the pain points you're trying to solve for your users.
  2. Conducting research. To get a deep understanding of your users' needs, goals, and behaviors, consider conducting one-on-one interviews, focus group discussions, or A/B tests.
  3. Consult with stakeholders. Present the results of your research to key stakeholders to ensure that it aligns with the company or client's brand and goals. Work with them to align the research with the company's goals.
  4. Building user personas and usage scenarios. Based on your research, create user personas and usage scenarios to identify the most important elements of your product or service. This will help you map out the user flow from start to finish.
  5. Designing the product. Create sitemaps, wireframes, storyboards, and screen flows to visualize the final product. Coordinate with the UI designer for additional visual and interface elements.
  6. Testing the product. Create product prototypes and conduct usability testing. Validate your design by testing it with real users to see how they interact with the product or service. Address any issues or problems that arise during testing.
  7. Continuously improving. Analyze user feedback and cross-check it with real user activity flow tests. Look for opportunities to enhance the user experience even further.
  8. Presenting the final product. Finally, present the final product to the client or company, along with supportive data and a plan for future improvements to meet the product or service's evolving needs.

Which Types of Projects are UX Designers Involved in?

UX design is a crucial component of modern product development, with UX designers constantly working to enhance the user experience. From websites to mobile apps, software to physical products, and services to games, UX designers are involved in a variety of projects with the goal of improving the way people interact with products and services.

Website design: When it comes to website design, UX designers are instrumental in creating a positive and seamless experience for users. They work to ensure that interactions with digital products are intuitive and efficient.

Mobile app design: In mobile app design, UX designers are tasked with designing user experiences for hand-held and wearable devices. To accommodate the specific needs and limitations of mobile users, designers prioritize accessibility, discoverability, and effectiveness when creating solutions.

Software design: With experience in software development, UX designers can also contribute to software design projects by identifying changes to interfaces and interaction patterns, as well as providing alternatives within the confines of the technical architecture.

Physical product design: In physical product design, UX designers are involved in the entire design process, from brainstorming to project management. They play a crucial role in ensuring that products are user-friendly and efficient.

Service design: UX designers also work to improve the user experience in various services, such as banking and healthcare. Their goal is to make these services more accessible and efficient for users.

Game design: In game design, UX designers work to prevent frustration and irritation by ensuring games are easy to use and provide players with accurate and useful feedback.

Virtual reality and augmented reality: In the rapidly growing fields of virtual and augmented reality, UX designers are responsible for designing the layout, navigation, and overall user experience of these immersive environments.

In conclusion, UX designers are dedicated professionals who are constantly working to improve the way people interact with products and services, making those interactions more enjoyable and efficient.

Do User Experience Designers Need to Code?

As a UX designer, having an understanding of HTML, CSS, and JavaScript can provide several benefits. Being familiar with coding can allow UX designers to:

Bring designs to life through prototyping: With an understanding of HTML, CSS, and JavaScript, UX designers have the ability to bring their design ideas to life through creating functional prototypes. This not only provides an opportunity to validate design ideas with users but also helps in the iterative design process.

Improve collaboration with development teams: A basic understanding of coding enables UX designers to effectively communicate their designs to development teams. This leads to a more accurate implementation of designs, reducing the likelihood of miscommunication or misinterpretation.

Make informed design decisions: Having a basic understanding of coding helps UX designers understand the technical limitations of their designs. This knowledge can inform design decisions and lead to more realistic and achievable outcomes.

However, it is important to remember that coding skills are not a requirement for all UX designers. Many work closely with developers who handle the implementation of designs, and there are various tools available for UX designers to create functional prototypes without coding. The level of coding knowledge required varies based on the specific needs of the role and the organization.

Tools for UX Designers

UX designers have a wide range of tools at their disposal to aid in the creation and testing of design concepts, communication with stakeholders, and project management. These tools can be broken down into design tools, prototyping tools, user research tools, and project management tools.

Some examples of popular tools for UX designers include Sketch, FigJam, Figma, Balsamiq, UserTesting, Optimal Workshop, and Wireframe.cc. UX designers can greatly benefit from these tools by streamlining their workflows and creating better user experiences. The right tools can aid in the creation of wireframes, prototypes, and high-fidelity mockups, conduct user research and testing, and manage projects and collaborate with team members.

1. Figma

Figma, a browser-based UX design tool, offers a wide range of features, making it a must-have tool for UX designers. Its wireframing capabilities, made possible through its component-based wireframing kits and user-friendly drag-and-drop interface, allow designers to effortlessly insert, customize, and organize the various elements of their interfaces.

One of Figma's unique strengths is its ability to promote collaboration and teamwork. By simply copying and pasting a URL, designers can share their wireframes with colleagues, clients, or stakeholders, who can then access the wireframe in their browser for review and feedback. Furthermore, Figma also enables designers to turn their wireframes into interactive prototypes, bringing their designs to life.

Aside from wireframing, Figma offers even more features that make it an all-in-one design tool. Designers can use the Vector Networks pen tool for graphic design, create design libraries for easy access to reusable assets, create presentation decks to pitch their work, and take advantage of FigJam to run collaborative workshops and ideation sessions.

Figma is accessible to everyone, with its Starter plan being free and offering three Figma and FigJam files, as well as an unlimited number of personal files and collaborators. For those who require more advanced features, paid plans include the following:

  • Figma Professional costs $12 per editor per month (approximately €10).
  • Figma Organization costs $45 per editor per month (approximately €40).

2. Sketch

Sketch is a well-known and highly regarded tool in the world of design. With its comprehensive suite of features, it's the perfect tool for a collaborative design process, from generating early concepts to handing off to developers.

Sketch is a powerful vector graphics editor that allows designers to create crisp and precise interfaces. Some of its key features include:

  • Intuitive vector editing tools for easy iteration
  • Flexible canvas and artboards for adapting designs to different screen sizes
  • Customizable grids for precise alignment.
  • Variable and OpenType fonts, gives designers complete control over the typography of their interfaces
  • Smart components for reuse to ensure consistency
  • Tools for cross-platform collaboration and real-time feedback.

The only downside to Sketch is that it is only available for Mac users. However, if you're a Mac user, you'll find that Sketch's interface is intuitive and familiar. Sketch offers a 30-day free trial, after which users can subscribe for $9 per user per month.

3. FigJam

For creative individuals and teams, FigJam has quickly become an indispensable tool in the world of design and ideation. With its seamless integration with Figma, FigJam offers a comprehensive platform for UX designers to bring their ideas to life.

From virtual brainstorming sessions to user flow mapping, FigJam provides an array of tools to help users achieve their creative vision.Some of its key features include:

  • Virtual sticky notes, markers, shapes, and connectors, that allows users to visually organize their ideas and concepts in a way that is both intuitive and effective.
  • Audio and cursor chat, teams can communicate in real-time and add notes anywhere on the whiteboard.
  • A collection of FigJam's ready-made templates
  • Widgets and plugins to enhance the user experience. These additions allow for further customization and make FigJam an even more valuable tool for those looking to bring their ideas to life.

With its free price tag and the ability to upgrade for a nominal fee of $3 per user per month, FigJam has quickly become a go-to tool for creative professionals and remote teams alike.

4. Balsamiq

For years, Balsamiq has been a trusted name in the world of UX design. Known for its simplicity and practicality, this wireframing tool has become an industry staple. Whether you are working on a Mac or PC, Balsamiq provides an experience that is reminiscent of sketching on a notepad or whiteboard, allowing you to focus on the most important aspects of your wireframe.

With its limited number of features and extras, Balsamiq is straightforward to use, with a minimal learning curve and hundreds of built-in components that can be easily manipulated with its drag-and-drop functionality. If you're just starting out, the Balsamiq Wireframing Academy is a great resource, offering a wealth of guides and tutorials to help you get up to speed.

For those who want to try before they buy, Balsamiq offers a 30-day free trial with all of its versions. Paid options include:

  • Balsamiq Cloud is available for $9 per month and is ideal for teams, agencies, and consultants.
  • Balsamiq for Desktop (Windows or Mac) starts at $89 per user, with multiple user discounts available—ideal for those who prefer to work offline.
  • Balsamiq for Google Drive costs $5 per month or $50 per year, making it ideal for Google Workspace users and those on a tighter budget.

5. UserTesting

UserTesting is a platform that bridges the empathy gap between designers and their target users. With its unique approach to human insight, it provides an effective means of gathering crucial feedback on the user experience of your designs.

To get started with UserTesting, you can design a customized test plan to ask specific questions or have users complete specific tasks. You have the option to run tests with your own users or access UserTesting's Contributor Network to find suitable testers. With the ability to run tests through video recordings or live sessions, UserTesting offers an in-depth look into how your designs are received and interacted with.

With visualizations, transcripts, and key metrics, UserTesting provides a wealth of insights to help you improve the user experience of your designs. You can even create highlight reels of the most interesting moments from your user tests to showcase the results. UserTesting also offers the flexibility of testing your designs on any device and promises fast results within just hours, making it the perfect solution for when time is of the essence.

UserTesting's pricing model is fully customizable and based on the features you need and the amount of testing capacity you require. With this flexible pricing model, UserTesting offers a convenient and cost-effective way to gain valuable user insights into your designs.

6. Optimal Workshop

Optimal Workshop is the complete package for UX research, offering 5 indispensable tools to help you get a better understanding of your users and how they interact with your designs. These tools include OptimalSort, Treejack, Chalkmark, Questions, and Reframer.

With OptimalSort, you can gain insight into how users categorize information, which can then be used to plan the information architecture of your website or product design. Treejack helps you understand visitor navigation, making it easier to create user-friendly interfaces. Chalkmark is a first-click testing tool that shows you where users are most likely to click first when performing a task.

The Questions tool provides the ability to develop and distribute online surveys with the option to include screening questions to ensure you are recruiting the right participants. Finally, Reframer is a note-taking and documentation tool for organizing qualitative research insights.

At the end of your research, the Optimal Workshop dashboard provides you with clear insights and ways to visualize your data, making it easy to communicate your findings with others.

Optimal Workshop offers a free plan, with no credit card information required and no obligation to upgrade. For those looking to scale their research, there are three paid plans options:

  • The Starter plan is designed for small-scale research projects and costs $99 per month (approximately €88).
  • The Pro plan for unlimited studies costs $166 per month (approximately €150) for one user.
  • The Team plan includes unlimited studies for $153/month per user (approximately €140) for up to three users.

7. Wireframe.cc

Wireframe.cc, a web-based wireframing tool, offers a streamlined approach to wireframing for those who seek quick, low-fidelity results. With the ability to choose from web, mobile, or custom screen templates, users can effortlessly create elements by simply clicking and dragging on the canvas.

By providing everything needed for basic wireframing and nothing more, Wireframe.cc is the ideal option for those who want to avoid being bogged down by unnecessary details.

The basic version of the tool is free, but users can upgrade for added features such as private or multi-page wireframes and the ability to export wireframes. The options are:

Solo: $16 per month (1 user)
Trio: $39/month (3 users)
Enterprise: $99.00 per month (unlimited users)

Types of Job for UX Designer

As the digital world continues to evolve, the field of User Experience (UX) design has emerged as a critical aspect of product development. With a plethora of job titles related to UX, from UX Designer to Interaction Designer and Service Designer, the role of a UX Designer is becoming increasingly important.

In a small company, a UX Designer typically oversees the entire design process, from user research to information architecture and usability analysis. However, in larger corporations, UX Designers may be part of a team that focuses on specific areas of the design process, such as UX Writing or Interaction Design.

For those seeking a career in UX design, there is a clear path for advancement. Within a large company, UX Designers may have the opportunity to take on managerial roles, such as Project Manager or Director of User Experience.

The scope of work for a UX Designer has grown significantly in recent years, encompassing a wide range of projects, including:

  • App/Software and website design
  • Virtual Reality (VR) design
  • Augmented Reality (AR) design
  • Voice User Interface (VUI) design
  • General services design

It's safe to say that UX Designers are at the forefront of designing and shaping the digital experiences that people have every day.

How to Become a Good UX Designer

Aspiring to become a User Experience (UX) Designer? No specific university degree is required as most UX Designers come from a diverse range of backgrounds such as psychology, marketing or customer service. To excel in this field, one must possess certain qualities listed below:

  • Inquisitive
  • Strong technical skills
  • Strong empathy and understand in-depth human behaviour
  • Excellent problem-solving skills
  • Able to think critically, creatively, and analytically
  • Effective communication and collaboration skills
  • User-centric mindset
  • Fundamental visual design and coding skills

Here are five steps to help you become a successful UX Designer:

1. Master UX Principles

The foundation of success as a UX Designer lies in understanding and following the core principles of user experience design. These principles are crucial in guiding the design process and ensuring that the final product is both functional and user-friendly.

Some of the most important UX design principles include accessibility, consistency in branding, and hierarchy in information architecture. These principles help to ensure that the design is inclusive and accessible to all users, that it is coherent and easily recognizable, and that it presents information in a clear and organized manner.

In order to master UX principles, it is important to do your own research and stay up-to-date on the latest trends and best practices in the industry. This can involve reading articles and books, attending conferences and workshops, and participating in online discussions and forums. By staying informed, you can ensure that your knowledge and skills are constantly evolving and adapting to the latest trends and demands in the field.

2. Enroll in a UX Design Course

Another important step in becoming a successful UX Designer is enrolling in a course or program that specializes in user experience design. These courses can be found at universities, design schools, and online learning platforms and can be tailored to suit different levels of experience and expertise.

A good UX design course will cover topics such as user-centered design principles, user research techniques, wireframing and prototyping, interaction design, visual design, and more. By completing a UX design course, you will gain a solid understanding of the principles and practices of UX design, as well as the opportunity to put your skills into practice through hands-on projects and exercises.

In addition to the theoretical aspect of UX design, some courses may also include instruction on coding languages such as HTML, CSS, and JavaScript. Although not always a requirement, these skills can be useful for those who wish to specialize in front-end development and design.

3. Participate In Internship or UX Projects

Once you have completed your studies or gained some theoretical knowledge, it's time to put your skills into practice. The best way to do this is by participating in internships or UX projects, either through freelance work or as part of a larger organization.

Working on real-life projects will allow you to apply what you have learned and to make mistakes, learn from them, and continue to improve your skills. It is also a great opportunity to network with other UX designers and to build your portfolio and professional reputation.

4. Create a Portfolio

Creating a portfolio is an essential step in establishing yourself as a UX Designer. A portfolio is a representation of your skills, experience, and design process, and should be tailored to showcase your unique strengths and abilities.

A portfolio can include a variety of materials, such as design prototypes, wireframes, user research reports, case studies, and design concepts. It is important to choose the best examples of your work that demonstrate your problem-solving abilities and your ability to create user-centered designs. It is also crucial to keep your portfolio up-to-date and to consider the perspective of a potential employer or client when reviewing it.

Your portfolio should be a clear and professional representation of your UX talent and knowledge, and should demonstrate the value you can bring to a project.

5. Establish Your UX Network

Establishing a strong network in the UX design industry is a crucial step for any aspiring UX designer. By following influential brands, UX leaders, and inspiring UX designers on social media, individuals can stay up-to-date with the latest industry trends and best practices, as well as connect with other professionals in the field.

One of the benefits of networking on social media is the opportunity to showcase your work and spread the word about your skills and experience. There are many different platforms and communities where UX designers can share their portfolios, projects, and thought leadership articles, allowing them to establish a strong online presence and build their personal brand.

One such platform is Twitter, where individuals can follow influential brands and UX leaders, participate in industry discussions, and share their own work with a wider audience. Slack design communities are another great way to connect with other UX designers, share resources and best practices, and network with potential employers or clients.

By taking advantage of these networking opportunities, individuals can build valuable relationships with other professionals in the UX design industry. With a strong online presence and a well-established network, aspiring UX designers may only be a handshake away from their next design role interview. So, it is essential to start building your network today!


Continuous learning is the key to being a top-performing UX designer. Even with a Google UX Design Professional Certificate and a position at a renowned company, it's crucial to stay ahead of the ever-evolving technology landscape.

In order to maintain your position at the forefront of the industry, it is essential to continually hone your skills in UX research, wireframing, prototyping, visual communication, and other relevant areas. By investing time and effort in your professional development, you will not only increase your abilities as a UX designer, but you'll also be able to stay ahead of the curve and provide the best possible user experiences.

It's important to keep in mind that design trends and technology will continue to evolve, so keeping up with the latest advancements and innovations is essential. Whether you opt for attending workshops, conferences, or online courses, make sure to invest in yourself and your skills so you can stay at the top of your game.

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